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Customer Service

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QUESTIONS

If you have a pen or knife repair issue, please see the Repairs section. If you have any other questions, you can reach us at service@scottsdalepen.com. Our physical store location closed as of April 30, 2018.

PRICE GUARANTEE

Scottsdale Pen and Knife will make every attempt to match any authorized dealer's price on any given item should you find a lower price elsewhere. This applies to in-stock merchandise only.

RETURN POLICY

If you are not completely satisfied with your purchase please return that purchase within 7 days of receiving it. Please call us before you make the return to receive an authorization number. The item must be returned new and unused with the original box and papers along with a copy of the invoice. There will be no exceptions. You will receive a refund or replacement less the shipping charges. If shipping was included in the purchase there will be a $6.95 charge. There are no returns on engraved items, special orders, corporate orders, or on any limited edition item where the factory seal has been broken by the customer.

WARRANTY INFORMATION

All new pens are covered by a manufacturer's warranty. Along with that warranty will be information regarding the authorized service department address to send your pen in the case warranty work needs to be performed.

ENGRAVING SERVICES

Locally we refer people to Things Remembered.

GENERAL DISCLAIMER

At Scottsdale Pen and Knife we make every attempt to be accurate with our product descriptions and pricing. We cannot be held responsible for the inevitable human errors that will occur, but we apologize in advance for any inconvenience caused. Prices are subject to change without notice.

PRIVACY POLICY

We will never, ever share any of your personal information with anyone at anytime or anywhere. Your privacy is very important to us. This also applies to any information you might give regarding a gift for someone else.